Privacy policy
FIDI Crystal Website Privacy Policy
FIDI (hereinafter referred to as "we" or "this website") is committed to protecting your privacy. We understand the importance of privacy, and therefore this Privacy Policy (hereinafter referred to as "this Policy") explains how we collect, use, disclose, protect, and process your personal data. This Policy applies to any information you provide when using this website (www.fidishop.com or other related domains, hereinafter referred to as "this website"), including but not limited to browsing, registering, purchasing crystal products, or other interactions.
Please read this policy carefully. If you do not agree to any terms of this policy, please do not use this website. We reserve the right to modify this policy at any time, and the modified version will be published on this website with the update date indicated. Your continued use of this website indicates your agreement to accept the modified policy.
1. The information we collected
We may collect the following types of information to provide better service, process orders, and improve user experience:
- Personal identification information : including your name, email address, phone number, mailing address, and payment information (such as credit card number, but we do not store complete credit card information directly, but process it through a third-party payment gateway).
- Non-personally identifiable information : such as browser type, IP address, device information, browsing history, cookies, web beacons and data collected by similar technologies.
- Transaction Information : Details of your crystal product purchases, including order history, preferences, and feedback.
- Automatic information collection : When you visit this website, we may automatically collect your usage habits, page browsing time and click behavior through cookies or similar technologies in order to analyze website traffic and optimize content.
We collect information only when necessary and ensure compliance with relevant legal requirements, such as the Personal Data Protection Act (GDPR, CCPA, or relevant Hong Kong regulations, if applicable).
2. How do we collect information?
-Provide directly : You proactively provide information when you register an account, place an order, subscribe to the newsletter, or contact customer service.
- Automatic collection : Automatically records data via cookies, tracking pixels, or other technologies.
-Third-party sources : We may obtain information from partners (such as payment service providers, logistics companies) or public sources, but only to the extent necessary.
3. How we use your information
We use the collected information to achieve the following objectives:
- Process and fulfill orders, including the purchase, shipment, and refund of crystal products.
- Provide customer service and respond to your inquiries or complaints.
- Improve the functionality, content, and user experience of this website, such as by optimizing the recommendation system through browsing behavior analysis.
- Send marketing information, such as promotions, new product notifications, or newsletters (you can unsubscribe at any time).
- Prevent fraud, ensure website security, and comply with legal obligations.
- Conducts internal research and statistical analysis, but does not identify individuals.
4. Information Sharing and Disclosure
We will not sell or rent your personal data to third parties, but we may share information in the following situations:
- Service Providers : Share necessary information with third-party providers (such as payment processors, logistics companies, and marketing tool providers) to fulfill their services. They must comply with confidentiality agreements.
- Legal Requirements : We may be required to disclose information if mandated by law, by court order, or by government investigation.
- Business Transfer : If this website undergoes a merger, acquisition, or asset transfer, your information may be included as part of the transfer.
- Your consent : Sharing will only be done after obtaining your explicit consent.
We ensure that all sharing complies with privacy regulations and is limited to what is necessary.
5. Information security
We take reasonable security measures to protect your information, including encryption, firewalls, and access controls, to prevent unauthorized access, alteration, or disclosure. However, internet transmission is not absolutely secure, and we cannot guarantee 100% security. In the event of a data breach, we will notify affected users in accordance with the law.
6. Cookies and Tracking Technology
This website uses cookies to improve user experience. You can refuse cookies through your browser settings, but this may affect some functionality. We may use third-party analytics tools (such as Google Analytics) to track website usage, but these tools do not collect personally identifiable information.
7. Child privacy
This website is not designed for children under the age of 13. If we discover any unintentional collection of children's data, we will delete it immediately. Parents who find that their children have provided information, please contact us.
8. Your Rights
Under applicable law, you have the following rights:
- Access, modify, or delete your personal data.
- Oppose processing your data or withdraw your consent.
- Data portability is required.
- File a complaint with the relevant regulatory agency.
If you wish to exercise your rights, please contact us using the contact information below. We will respond within a reasonable time.
9. Third-party links
This website may contain links to third-party websites. We are not responsible for the privacy practices of these websites; please refer to their policies yourself.
10. International Data Transmission
If you are located outside Hong Kong, using this website may involve the transfer of data to other countries. We ensure that the transfer complies with international privacy standards.
11. Changes to this policy
We may update this policy from time to time. Significant changes will be announced via email or website. Please check back regularly.
12. Contact Us
If you have any questions about this policy, or wish to exercise your rights, please contact:
- Email: fidiinquire@gmail.com
Note : This Privacy Policy is for informational purposes only and is not legal advice. We recommend consulting a professional lawyer or legal advisor to ensure compliance with relevant Hong Kong and international laws (such as the Personal Data (Privacy) Ordinance). Fidi assumes no responsibility for the applicability of this policy.